Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored, and shared when you request quotes and plan Europe tours through sysmeshhub.com, including your rights under applicable laws in Ukraine.

1. Who we are

Provider: sysmeshhub.com, LLC

Address: 7 Velyka Vasylkivska St, Kyiv, 01004, Ukraine

Email: contact@sysmeshhub.com

Phone: +380 689 497 6817

Legal representative: Elena Dubois, Managing Director

EDRPOU (registration code): 89840494

This website may be subject to Ukrainian language requirements for information offered to customers in Ukraine. We provide key information in English and comply with language requirements as applicable.

Electronic commerce and required disclosures: Закон України "Про електронну комерцію" № 675-VIII від 03.09.2015, Стаття 7.

2. What personal data we collect

We may collect the following categories of personal data when you contact us or request a quote:

Contact details you provide (name, email address, phone number)
Message content you send (your travel inquiry and preferences)
Trip-related information you choose to share (dates, destinations, number of travelers)
Correspondence history with you (records of requests and responses)

We do not intentionally collect sensitive personal data through this page. If you provide sensitive data voluntarily in a message, please consider whether it is necessary.

3. How we use personal data

We use your personal data to:

Respond to tour quote and inquiry requests and provide information needed for an informed choice
Communicate with you about your booking request
Operate and improve our services, including customer support
Comply with legal obligations

Consumer information requirement (before a consumer decides to buy/book a tour): Закон України "Про захист прав споживачів".

Personal data processing basis and consent (where required): Закон України "Про захист персональних даних" № 2297-VI від 01.06.2010.

4. Lawful basis for processing

We process personal data based on one or more lawful grounds provided by Ukrainian law. Where the processing requires consent, we will disclose it in a privacy notice and handle your data in accordance with that consent.

Lawful basis and disclosures for personal data processing: Закон України "Про захист персональних даних" № 2297-VI від 01.06.2010.

We may share personal data with:

Service providers acting on our behalf (for example, hosting or IT support) under appropriate confidentiality and processing arrangements
Authorities if required by law
Business partners involved in fulfilling your tour request (to the extent necessary to arrange services you ask for)

We will not sell your personal data.

6. Retention period

We retain personal data only as long as necessary for the purposes described in this Privacy Policy. After the retention period ends, we delete or anonymize personal data, unless continued retention is necessary to comply with legal obligations or to protect our rights.

7. Security

We take reasonable organizational and technical measures to protect personal data against unauthorized access, alteration, loss, or disclosure. No security measure can guarantee absolute protection.

8. Your rights

Under applicable Ukrainian privacy laws, you may have the right to:

Access your personal data
Request correction or updating of inaccurate data
Request deletion or limitation of processing in certain cases
Object to processing based on lawful grounds
Withdraw consent where processing is based on consent (withdrawal does not affect processing already performed before withdrawal)
File a complaint with the competent supervisory authority

If you want to exercise your rights, contact us using the details in Section 10.

Personal data rights framework: Закон України "Про захист персональних даних" № 2297-VI від 01.06.2010.

9. Advertising and communications

If we send promotional communications, they are provided in compliance with Ukrainian advertising rules and will not be misleading.

Advertising rules: Закон України "Про рекламу" № 270/96-ВР від 03.07.1996.

10. Language for information

Information offered to customers in Ukraine via the internet complies with Ukrainian language requirements as applicable.

Language requirement: Закон України "Про забезпечення функціонування української мови як державної".

11. Contact us

To contact our data protection team or request assistance, use: